Page Tracking logs a record when a user views a web page in a web browser. The date/time, user's IP Address are logged along with the identity of the user viwing the page. If the user is authenticated, the log will be associated with the Contact record related to the user, otherwise the anonymous identity is recorded. By Default this feature is disabled and can be enabled on a page by page basis within the CRM.

Enable Page Tracking

  • Login to CRM
  • Navigate to Portals
  • Click Web Pages
  • Double-click on the desired Web Page listed in the grid.

Select Web Page

  • Set Enable Tracking to Yes
  • Click Save & Close

Enable Tracking

Viewing Page Tracking Records in CRM

The log records can be viewed within CRM. Open a Web Page record in CRM and view the associated Web Page Log records.

  • Login to CRM
  • Navigate to Portals
  • Click Web Pages
  • Double-click on the desired Web Page listed in the grid

Select Web Page

  • Click Web Page Logs link in the left hand navigation menu

Web Page Logs link

The associated view lists the logs for the selected web page. 

Web Page Logs